These Terms and Conditions describe the conditions applicable to your access, use of, and shopping on the website https://www.needream.com/

Please read these conditions carefully before visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as "you", "customer", "user" or "buyer") acknowledge and agree to accept these Terms and Conditions.

needream User Account

You must register as a member on the Website to shop, to use some services, and to enjoy special promotions and activities.

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, We reserve the right to suspend accounts without further notice.

By Customs regulations customers must provide valid and accurate data. All consignee names, addresses, and payers' names should be valid. In certain countries, the consignee may have to submit their ID or passport to clear the package or for payment verification purposes. Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment deliveries or customs clearance, needream will not be held responsible and will not offer any compensation in such cases.

needream will always comply with the law, and We kindly remind users to do the same. As importers, the customers are responsible for complying with all laws and regulations in their own countries.

Ordering

Whilst all efforts are made to ensure the accuracy of product descriptions, specifications, and pricing there may be occasions where errors arise. Should such a situation occur needream will not accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. Likewise, customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust and customers will be obliged to immediately waive them. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon the supply of goods.

Given the popularity and/or supply constraints of some of the products offered on the Website, needream may have to limit the number of products available for purchase. needream reserves the right to change quantities available for purchase at any time, even after you place an order.

Following order dispatch, transportation is the sole responsibility of a third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; therefore all associated liability and risks during transportation shall be borne by the buyer.

Order Cancelation

Customers can cancel their order at any time before shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.

Shipping and Delivery

Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond Needream's control We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. needream cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

For a smooth delivery and peace of mind, We strongly recommend that customers purchase a shipping guarantee during the checkout. If your package has a shipping issue, needream will send you a replacement package free of charge. If the item is no longer in stock, a refund option will be offered to you.

Any orders that do not have a shipping guarantee will not be the responsibility of needream and the customer takes full liability for their package during the shipping process.

There may be occasions when Needream confirms your order but subsequently learns that it cannot be supplied to you. In the event Needream cannot supply a product you ordered in a timely fashion, needream will contact customers and offer to cancel the order and refund the purchase cost in full.

We try to make the delivery process as simple as possible and it can send your order either to your home or to your workplace. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, Black Friday, and the 11/11 event please allow extra delivery time. During those special occasions, We will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. needream cannot make changes to your shipping address once a package has been shipped, and Needream is not liable for packages lost due to incomplete or inaccurate addresses.

needream cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. needream can neither be held responsible for any import tax that may occur and it is the customer's sole responsibility to pay this fee, if any. Kindly note that the shipping guarantee does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as "delivered" by shipping companies are considered delivered. needream cannot be made liable for non-delivery in this case.

If the address to which the package is sent and other contact information is the correct address and contact information as provided by the customer, needream cannot be held liable if a package is returned.

Whatever the customer orders are what will be shipped? We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.

All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. This applies to flat-rate shipping, priority mail, and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time We will no longer be able to investigate and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company's tracking website.

Exchange and Returns (Money Back Guarantee)

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 45 days for a refund ("money back guarantee"). Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, and all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards, and gifts, plus all accessories and documents provided by the manufacturer and needream.

You must first contact us and receive a return merchandise authorization (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.

The money-back guarantee does not cover volume/wholesale and customized orders.

Shipping back to needream is paid for by the customer. We are in general unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

By default, the refund amount cannot exceed the original order amount paid to Needream. needream is not responsible for and does not know any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by needream.

Non-Returnable

Discounted or end-of-line products can only be returned for repair. No refunds or replacements will be made.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free. From time to time there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.

Storage of Contracts and Access

Every contract will be stored for three (3) years from the placement of the order. Customers can access their contracts, as well as the T&C in force at the time, during such terms.

Prices

Prices and availability of items are subject to change without notice. The prices do not include V.A.T., import tax, and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Applicable Law

These conditions are governed by and construed exclusively under UK law without regard to conflicts of laws principles.

Privacy Notice

Note: Newsletter subscription on the registration page is checked by default.needream respects customer privacy. Please read about our privacy policy here: https://www.needream.com/page/privacy-policy

Customer Conduct

Although needream will always strive to resolve issues to the satisfaction of the customer in a professional, courteous, and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior toward our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or needream may, for example, include any of the following:

Aggressive, abusive, and threatening behavior. Examples include any direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered by our policies.

Asking, expecting, or demanding staff to breach established company policy guidelines, e.g. refund amount, timelines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our policies and procedures.

Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

Excessive number of complaints compared to the total purchase value history.

For such behavior, complainants may be advised and formally notified of the following:

Their language is considered offensive, abusive, threatening, and wholly unacceptable.

They must refrain from using such language, intimidation, and threats.

There will be no further exchange of correspondence on the matter if they persist with this behavior.

needream reserves the right to no longer accept orders from the customer in the future without further notice.

Conditions Of Use

Copyrights

All content included on the site such as text, graphics, logos, buttons, icons, images, audio clips, digital downloads, and software are all owned by Needream and are protected by international copyright laws.

Trademarks

Logos, icons, graphics, and Website names are trademarks registered by Needream or its affiliates. All the registered and unregistered trademarks shall not be used by you or any third party for any business purposes other than in connection with Needream. Other trademarks which are not owned by Needream are the property of the respective owners.

License and Site Access

needream grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Needream.

needream Marketing Correspondence

Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons, and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link in the email footer.